This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. It seems that perhaps the HP driver that installed last night via Windows Updates is older as it has that date from April of 2009.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. I wonder if this driver messed things up? But it should be gone, and why would it prevent the driver from the site from re-installing? The driver version on the site is 20120627 and is dated 1-16-15. One of them was a driver update for "HP - Printer 4/22/09 12:00:00 AM - 9.1. I did notice that Windows ran a number of updates last night. I did run CCcleaner to see if that helps, it did not. I've not yet run tracelogging, I just installed ADK on the system but am thinking that now is a good time to go to bed before I dig into that some. When trying to run the installer package, it crashes immediately with the following three lines in the application log: Profile notification of event Unload for component failed, error code is See Tracelogging for error details. I uninstalled the driver package in device manager and rebooted the PC. Word acts like the printer is there, allows you to send a print but flashes a dialogue box that looks like it's trying to tell you that the printer is offline, but it vanishes real quick. When trying to do a test print from Notepad, not pad closes when the printer is selected. Nothing gets stuck in cue, nothing shows up in the spooler foler, the printer shows no response. When trying to do a test print from the printer's preferences window in Control panel, the panel would just vanish.
Control Panel showed the printer online, the user can PING and access the printer's web interface. There were some oddities when trying to print to this printer. The user is running Windows 10 Pro Build 17763.
They've been able to use this printer without fail for years now. A user was trying to print to a network connect HP LaserJet 2035n but could not.
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